Reinvent your Business with Transformative Platforms from Newgen
In today’s digital world with content exploding by the minute, an effective content management solution has become the need of the hour. In this endeavor, we partner with Newgen Software, a Gartner rated solution for providing an all encompassing solution for managing content effectively.
A digital enterprise exceeds customers’ expectations. The key is to know your Customers and understand their needs. Newgen’s Enterprise Content Management (ECM) Suite allows you to access the right content in the right customer context and build the right experiences. The suite enables end-to-end management of your enterprise content, from capture to disposition. Further, it offers flexibility to access or deliver content anytime-anywhere, creating a connected and digital workplace.
Since we are in the distribution and retail business, we were flooded with documents that were previously filed manually. We were looking for a digital transformation partner who could not only help us to digitize these documents but also enable us to view these documents from our core SAP ERP application.
I must admit Al Reyami Technologies and Newgen Software have done a stellar job in terms of achieving our vision and facilitating our overall process restructuring & automation. Image enablement in SAP played a pivotal role in “work from home” induced by the current Covid situation, ensuring smooth payment processing through digital documents. Also, document retrieval for audits and tax compliance is now available with a click of a button.
Further, auto-fetching of data from staging tables enabled us to simplify bulk scanning and real time indexing with zero manual efforts. Productivity improvements and cost savings were additional byproducts.
OmniDocs Enterprise Content Management Suite
Newgen OmniDocs ECM Suite is a market leading platform that drives enterprise-wide digital transformation through end-to-end management of enterprise content.
The platform connects content and processes with context and enables organizations to go digital. The suite offers smart tools to capture content from multiple sources, manage it in a secure centralized repository and make information accessible across content-centric processes. It offers flexibility to create a highly connected and digital workplace. Further, it helps enterprises mitigate business risks by ensuring compliance with various regulatory requirements and securing business critical information.
Increasing digitalization has lead to an exponential growth in business content. And, managing this sea of data, often unstructured, is no mean task. Newgen OmniDocs Document Management system is a one-stop solution for all your document management needs. It enables you to create, capture, manage, distribute, and archive different forms of content. Operating on the underlying Virtual Repository Services, OmniDocs orchestrates multiple content repositories across your enterprise to leverage context-based content searches and views. Additionally, the integration adaptors and open standards help connecting multiple repositories and file systems.
OmniDocs ECM Suite includes a robust US Department of Defense Standard 5015.2 (DoD 5015.2) certified Records Management System to ensure coverage of regulatory requirements around document storage and disposition.
OmniFlow iBPS Business Process Management Suite
Newgen OmniFlow Intelligent Business Process Suite (OmniFlow iBPS) provides a platform for business stakeholders to drive enterprise-wide Digital Transformation. It manages the complete range of business processes, leveraging advanced tools for content integration, process orchestration, dynamic case management, predictive and on-demand analytics, enterprise mobility and social collaboration.
OmniFlow iBPS facilitates collaboration in design and execution of intelligent business processes by taking an iterative approach: Design, Deploy, Monitor and Improve. The product drives continuous process improvement, eliminating operational redundancies and increasing efficacy.
Your customers expect anytime-anywhere services. And, your employees demand flexibility to work beyond the boundaries of workplace. All of this requires you to reinvent your business. Our OmniFlow Intelligent Business Process Suite (iBPS) drives enterprise-wide digital transformation by connecting your organization’s resources. The platform’s advanced capabilities such as process orchestration, case management, robotic process automation (RPA), mobile, social and others allow you to re-engineer processes and go digital.
BPM with Robotic Process Automation
Most large organizations are still supported by enormous routine, repetitive human tasks in their day-to-day operations. Processes, such as Finance and Accounting processes in Banking, Financial services and Insurance (BFSI), Contact Center, and Back Office operations are some instances of high-volume transactional processes. These manual processes eat into the productive time of case workers, which can be leveraged for more constructive tasks.
Automation of these repetitive, mundane tasks is critical for enterprises to gain higher efficiency, lower costs, ensure better employee engagement and enhance customer experience. By leveraging Robotic Process Automation (RPA), organizations
can improve their business performance and achieve all of the above.
Newgen iBPS RPA suite is a core component of our OmniFlow iBPS. The suite comprises of Process Simulator, Robotic Agents, Robotic Control Center and Business Activity Monitoring (BAM) that will enable you to identify, automate, test, and measure activities across processes. You can leverage cognitive capability of bots, achieved via machine learning and artificial intelligence to mimic human actions and deliver sound judgement across processes without manual intervention.
Our OmniFlow iBPS platform, offering RPA capability, enables you to drive continuous process improvement and catalyze your digital journey. You can release your business users from performing repetitive tasks and enable them to perform more constructive tasks. Further, you can streamline your overall processes and witness improved business performance in a cost-efficient manner.
OmniOMS Customer Communications Management Suite
Personalize customer communications. Improve retention. Earn customer loyalty.
Being digital is about delivering the right message in the right context at the right time and through the right channel.
Legacy systems, various business applications, fragmented document creation systems, and changing regulations make communications difficult and ineffective, leading to errors, compliance risks and unhappy customers.
Newgen OmniOMS CCM Suite helps you reinvent your customer experience through personalized, content-rich batch, interactive and on-demand communications.
It is a unified communication platform that enables you to grow your share of customers’ wallet by tapping various cross-sell/ up-sell opportunities across touch points such as e-mail, SMS, web, and print.
CCM Benefits
Delight Customers
Deliver personalized and interactive communications to establish brand trust, boost conversion rates and enhance customer experiences.
Better Cross-Sell/Up-Sell Opportunities
Gain maximum traction from each customer interaction. Roll-out communications based on customers’ likes, interests, preferences, buying and spending patterns.
Enhance Customer Service/Retention
Enable customers to generate communications as and when they need it. Drive contextual interactions with customers through their preferred engagement channel.
Reduce Operational Costs
Streamline communications through end to-end automation and standardization and cut-down on your paper and postage costs.
Maximize Return on Investment
Enable seamless integration with legacy systems and core enterprise applications, overcoming the challenge of overlapping technologies.
